Best Western Hetland Hall Hotel - Dumfries

Carrutherstown, Dumfries, United Kingdom, DG1 4JX  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Best Western Hetland Hall Hotel - Dumfries

Free Wi-Fi

Free Wi-Fi in public areas

Parking

Indoor parking

Luggage storage
Late check-in/ -out
Food/ Drinks

Bar/ Lounge area

A la carte restaurant

Swimming pool
Laundry

Self-service laundry

TV

Flat-screen TV

Overview

The 3-star Best Western Hetland Hall Hotel places guests abound 4.8 km from Go Ape Whinlatter Forest Park, Savings Banks Museum and Rockcliffe. The elegant hotel represents Victorian architecture in Dumfries.

This property is ideally based near the private beach.

Best Western Hetland Hall Hotel offers a panoramic view to its guests.

Hetland Hall bus stop is located nearby. Prestwick airport can be reached by car.

Rooms

The property provides en-suite guestrooms including standard family room and standard twin room. Guests will enjoy views of Solway Coast from their rooms. Bathrooms come with a bathtub, a hairdryer and a shower.

Eat & Drink

A full Scottish breakfast is offered at the restaurant. Guests can try fine meals of Georgian cuisine in the ideal restaurant onsite. The snack bar serves cocktails, coffee and aperitifs. A green area features Lounge at The Hetland Hall within 900 meters of the venue.

Services

The hotel offers 24-hour reception, ironing service and room service together with free parking, a safe deposit box and a designated area for smoking for guests' comfort.

Relax

A play area and a playground are available for children. Sport facilities include mini golf and table tennis.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free private parking is possible on site.

Number of rooms:   30.

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Facilities

General

  • Free Wi-Fi in public areas
  • Indoor parking
  • Free parking
  • 24-hour reception
  • Non-smoking rooms
  • Safe deposit box
  • No pets allowed
  • Luggage storage
  • Rooms/ Facilities for disabled

Sports & Fitness

  • Golf course
  • Mini golf

Services

  • Room service
  • Self-service laundry
  • Wedding services
  • Newspaper service

Dining facilities

  • Bed and breakfast
  • Continental breakfast
  • In-room breakfast
  • A la carte restaurant
  • Bar/ Lounge area

Meeting facilities

  • Business center
  • Conference room
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Children's play area

Leisure facilities

  • Swimming pool
  • Garden area
  • Library

Room facilities

  • Central heating
  • VIP room facilities
  • Tea and coffee facilities
  • Dressing area
  • Terrace
  • Rollaway beds
  • Ironing facilities
  • In-room desk

Bathroom

  • Private bathroom
  • Bath/ Shower
  • Room toiletries
  • Hair dryer

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio

Room decor

  • Carpeted floor

Policies

Check-in

  • from  3 pm

Check-out

  • until  11 am

Children and extra beds

  • There are no extra beds provided in a room. 

Pets

  • Pets are allowed on request.

How to reach hotel

hotel Best Western Hetland Hall Hotel - Dumfries Dumfries location
Show big map »

Hotel Address:

Carrutherstown, Dumfries, United Kingdom, DG1 4JX

Get directions
City Center
  • Dumfries
    7.8 mi
Airports
  • Bus stop
    1000 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Number of rooms:
    30

Hotel Awards

UKHOTEL AWARDSRecommendedDumfriesBest Western Hetland Hall

According to guest reviews, the hotel has been rated as
Hotels Recommended by Guests in United Kingdom

Use Badge

Rooms and availability

Best Western Hetland Hall photos Room
Standard Double Room
Bed type: Double bed or 2 Single beds or Double bed or Twin beds
Size: 120 sq. feet
Check Prices
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Room facilities
    Standard Family Room
    Check Prices
    — Less information+ More information

    How to reach hotel

    hotel Best Western Hetland Hall Hotel - Dumfries Dumfries location
    Show big map »

    Hotel Address:

    Carrutherstown, Dumfries, United Kingdom, DG1 4JX

    Get directions
    City Center
    • Dumfries
      7.8 mi
    Airports
    • Bus stop
      1000 ft
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  11 am
    • Number of rooms:
      30

    Hotel Awards

    UKHOTEL AWARDSRecommendedDumfriesBest Western Hetland Hall

    According to guest reviews, the hotel has been rated as
    Hotels Recommended by Guests in United Kingdom

    Use Badge

    Best Western Hetland Hall Location

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    • Museums
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    • General

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    What's nearby

    Places of interest

    • Caerlaverock Castle - 3.0 mi

    Local attractions

    • Savings Banks Museum - 3.0 mi
      Ruthwell, Dumfries
    • Robert Burns Centre - 8.0 mi
      Mill Road, Dumfries
    • Dumfries Museum - 8.0 mi
      Church St., Dumfries
    • National Museum of Costume-Shambellie House - 8.9 mi
      Shambellie House New Abbey DG2 8HQScotland

    Near the hotel

    • Dino Park - 1000 ft
      Carrutherstown, Dumfries
      Hotel information
      • Check-in:
        from  3 pm
      • Check-out:
        until  11 am
      • Number of rooms:
        30

      Hotel Awards

      UKHOTEL AWARDSRecommendedDumfriesBest Western Hetland Hall

      According to guest reviews, the hotel has been rated as
      Hotels Recommended by Guests in United Kingdom

      Use Badge

      Hotels nearby
      The Auldgirth Inn
      3 stars
      24 km

      Best Western Hetland Hall Reviews

      Guest reviews are submitted by our customers after their stay at Best Western Hetland Hall

      Average guest rating

      7.0out of 10
      Very good
      Based on 77 reviews

      Guest reviews

      • Family with children
        8.8

        Mix up with rooms but staff sorted out no problem. Food was very good (the haggis, turnips and neeps starter was excellent). Rooms were clean and good size. We met up for a family birthday and staff were very good.

        There is no pool anymore.

      • Older travelers
        9.6

        Very comfortable stay. Staff were welcoming, friendly and helpful. Location good for exploring Dumfries and Galloway.

      • Older travelers
        7.4

        The realaxed atmosphere , coal fires, great breakfasts.

      • Older travelers
        5.8

        Nice setting, good character in the original part of building

        The extention part needs a lot of upgrading, the windows do not close properly. When we arrived at 10pm on a cold evening the room had no heating on, there was electric heater in the room but it took some time to get some warmth. Breakfast was just ok. (We speak from experience as we have done B & B for near to 40 years and guests would not stay with us under these conditions.

      • Family with children
        8.0

        It was good value.

        Its a bit dated and parts are very untidy.

      • Older travelers
        7.8

        The staff were excellent and the room was a good size, the food was of a high standard and the staff were first class.

        I found the decor a bit dated and could do with a refresh, the wi fi connection was poor and even in the public area signal was low. The web site stated a pitch and putt area and a play area at the hotel front, while walking I found a few short sticks in the ground with what at one time was a flag and the grass was so long you would have lost a ball in it and could not putt on it the play area was run down and needed attention. The hotel front badly needs re painting, it's a shame as this could be a lovely spot with a little TLC and the will to put things right. The staff deserve a better looking hotel with more customers.

      • Single
        5.8

        The hotel doesn't look as if any decoration has been carried out since I last stayed there about 3 years ago - looking very tired and in need of some investment.

      • Older travelers
        7.8

        Location,service,meals,staff

        Could do with a spruce up,disabled room scruffy and in a bad location

      • Group of friends
        10.0

        Really nice rooms, excellent value for money.

      • Group of friends
        10.0

        Lovely location, easy to find (just off the A75 en route to Dumfries). Plenty of parking. Check-in was smooth - we were a party with many rooms, all arriving at different times, so not a run-of-the-mill check-in. The staff were very helpful and always available. We ate dinner at the hotel which was a reasonable price and tasty and the bar prices weren't as scarey as in some hotels. Most of our rooms were in the extended part of the hotel so the rooms weren't as large as the ones in the main building, but they were clean and comfortable.

        Can't think of anything.

      • Older travelers
        7.4

        The style and decor were perfect for a romantic break and/or well-earned rest. Staff were very friendly and helpful (particularly the night manager who was wonderful in his efforts to sort out the problem we had in the middle of the night) and generally the atmosphere was conducive to a relaxing time. The room was a very good size, pleasantly furnished (though the bed squeaked a bit) and the 'jacuzzi' bath, though old- fashioned, was in full working order and added to our feeling of being indulged. Food, though not particularly exciting, was exceptional value for money.

        We had a major problem with our room in the middle of the second night (a very loud and persistent vibrating hum) which woke us up and made it impossible to stay there. We were eventually moved to another room, but we had lost a lot of sleep and as a result, ended up more exhausted than when we'd arrived - not what you want from a de-stressing romantic break. Although we were treated very well, I was surprised that no discount was offered as compensation; I had to ask for one, and had £10 taken off, as the receptionist said that was all she was authorised to offer on her own! Given the cost of our room, I thought this rather inadequate.

      • Older travelers
        10.0

        Staff were superb. Best value hotel I've stayed at in ages.

      • Older travelers
        7.0

        Grounds,location.Wonderful staircase.Large room. Staff welcoming.

        Flaking paintwork in room,cobwebs on windows.pot holes on entrance road.

      • Older travelers
        4.6

        Young lady on reception was fantastic, breakfast was very good

        I requested twin beds as I was travelling with my mother, we were given a room with double bed. I asked for a room change, when the alternative rooms were shown the lights were not working in one of the rooms. Our bathroom was very dirty, the toilet seat was very battered and worn. There was no hot water on the night of our arrival. The beds were very uncomfortable. Our milk had gone sour. A very unpleasant night. We had pre booked for 2 nights but checked out after one.

      • Couple
        7.8

        Lovely location Friendly staff Comfortable large rooms Lovely bar / outside area Convenient location Lovely breakfast

        Some areas outside were messy (walking around outside near kitchen area). Dining room stair carpet dirty Dinner ok - but not great

      How to reach hotel

      hotel Best Western Hetland Hall Hotel - Dumfries Dumfries location
      Show big map »

      Hotel Address:

      Carrutherstown, Dumfries, United Kingdom, DG1 4JX

      Get directions
      City Center
      • Dumfries
        7.8 mi
      Airports
      • Bus stop
        1000 ft
      Hotel information
      • Check-in:
        from  3 pm
      • Check-out:
        until  11 am
      • Number of rooms:
        30

      Hotel Awards

      UKHOTEL AWARDSRecommendedDumfriesBest Western Hetland Hall

      According to guest reviews, the hotel has been rated as
      Hotels Recommended by Guests in United Kingdom

      Use Badge