Best Western Hetland Hall Hotel - Dumfries

Carrutherstown , Dumfries, United Kingdom, DG1 4JX  show map
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Best Western Hetland Hall Hotel - Dumfries

 Free Wi-Fi

Free Wi-Fi in public areas

 Free parking
 Sports activities

Golf course

Mini golf

 Breakfast

In-room breakfast

 Food/Drinks

Restaurant

Bar/Lounge

 Meeting facilities

Meeting/Banquet facilities

 No Smoking

Non-smoking rooms

 Child-friendly

Cribs available

Children's play area

Overview

Offering 30 classic rooms, Best Western Hetland Hall Hotel features a leisure club, a swimming pool and a library.

Gardens and parks as well as Savings Banks Museum and Rockcliffe are located nearby. The property is set 5 minutes' walk away from Dino Park.

There are a shopping village and shopping outlets within a quick reach of the hotel.

95 km to Prestwick airport.

Rooms

Guests can make use of Wi-Fi, heating, a stone fireplace, ironing facilities and a dining area available in all Best Western Hetland Hall Hotel rooms. The hotel enjoys a panoramic view of the coast. They feature en suite bathrooms with a bathtub, a hairdryer and a shower.

Eat & Drink

Guests are offered a full Scottish breakfast served in the restaurant. The restaurant serves Georgian dishes. At the refurbished lounge bar guests will enjoy a selection of cocktails, afternoon tea and coffee.

Services

Business facilities include a business center, a photocopier and a conference room to suit the needs of business travelers.

Relax

Cribs, a play area and a playground are also provided at Best Western Hetland Hall Hotel.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free private parking is possible on site.

Number of rooms:   30.

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Facilities

General

  • Free Wi-Fi in public areas
  • Indoor parking
  • Free parking
  • Non-smoking rooms
  • Safe deposit box
  • Service dogs allowed
  • Luggage storage
  • Rooms/Facilities for disabled

Sports & Fitness

  • Golf course
  • Mini golf

Services

  • Room service
  • Self-service laundry
  • Wedding services
  • Newspaper service

Dining facilities

  • Bed and breakfast
  • In-room breakfast
  • A la carte restaurant
  • Bar/Lounge

Meeting facilities

  • Meeting room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Children's play area

Leisure facilities

  • Garden area
  • Library

Room facilities

  • Heating
  • VIP room facilities
  • Tea and coffee facilities
  • Sitting area
  • Dressing area
  • Terrace
  • Ironing facilities
  • In-room desk

Bathroom

  • Private bathroom
  • Bath/Shower
  • Room toiletries
  • Hair dryer

Media

  • Flat-screen TV
  • Cable/Satellite television
  • AM/FM alarm clock

Policies

Check-In

  • from  3 pm

Check-Out

  • until  11 am

Children and extra beds

  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • All children under the age of 2 may stay for free in a crib. 
  • There are no extra beds provided in a room. 

How to reach hotel

hotel Best Western Hetland Hall Hotel - Dumfries Dumfries location
Show big map »

Hotel Address:

Carrutherstown , Dumfries, United Kingdom, DG1 4JX

Get directions
City Center
  • Dumfries
    7.6 mi
Airports
  • Bus stop
    1000 ft
Hotel information
  • Check-In:
    from  3 pm
  • Check-Out:
    until  11 am
  • Number of rooms:
    30

Hotel Awards

UKHOTEL AWARDSRecommendedDumfriesBest Western Hetland Hall Hotel

According to guest reviews, the hotel has been rated as
Hotels Recommended by Guests in United Kingdom

Use Badge

Rooms and availability

Best Western Hetland Hall Hotel Double RoomBest Western Hetland Hall Hotel Double RoomBest Western Hetland Hall Hotel Double Room
Double Room
Bed type: Double bed
Size: 120 sq. feet
Check Prices
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Double Room in the Square

Room facilities
    Best Western Hetland Hall Hotel Family Four Room Twin RoomBest Western Hetland Hall Hotel Family Four Room Twin RoomBest Western Hetland Hall Hotel Family Four Room Twin Room
    Family Four Room Twin Room
    Bed type: Twin beds
    Size: 155 sq. feet
    Check Prices
    — Less information+ More information

    Family 4 Room

    Room facilities
      Best Western Hetland Hall Hotel Family Twin RoomBest Western Hetland Hall Hotel Family Twin RoomBest Western Hetland Hall Hotel Family Twin Room
      Family Twin Room
      Bed type: Twin beds
      Size: 155 sq. feet
      Check Prices
      — Less information+ More information

      Family Room

      Room facilities
        Best Western Hetland Hall Hotel Superior Double RoomBest Western Hetland Hall Hotel Superior Double RoomBest Western Hetland Hall Hotel Superior Double Room
        Superior Double Room
        Bed type: Double bed
        Size: 130 sq. feet
        Check Prices
        • Private bathroom
        — Less information+ More information

        Superior Double Room

        Room facilities

          How to reach hotel

          hotel Best Western Hetland Hall Hotel - Dumfries Dumfries location
          Show big map »

          Hotel Address:

          Carrutherstown , Dumfries, United Kingdom, DG1 4JX

          Get directions
          City Center
          • Dumfries
            7.6 mi
          Airports
          • Bus stop
            1000 ft
          Hotel information
          • Check-In:
            from  3 pm
          • Check-Out:
            until  11 am
          • Number of rooms:
            30

          Hotel Awards

          UKHOTEL AWARDSRecommendedDumfriesBest Western Hetland Hall Hotel

          According to guest reviews, the hotel has been rated as
          Hotels Recommended by Guests in United Kingdom

          Use Badge

          Best Western Hetland Hall Hotel Location

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          • General

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          What's nearby

          Places of interest

          • Caerlaverock Castle - 2.9 mi

          Local attractions

          • Savings Banks Museum - 3.0 mi
            Ruthwell, Dumfries
          • Robert Burns Centre - 7.8 mi
            Mill Road, Dumfries
          • Dumfries Museum - 7.8 mi
            Church St., Dumfries
          • National Museum of Costume-Shambellie House - 8.7 mi
            Shambellie House New Abbey DG2 8HQScotland

          Near the hotel

          • Dino Park - 100 ft
            Carrutherstown, Dumfries
            Hotel information
            • Check-In:
              from  3 pm
            • Check-Out:
              until  11 am
            • Number of rooms:
              30

            Hotel Awards

            UKHOTEL AWARDSRecommendedDumfriesBest Western Hetland Hall Hotel

            According to guest reviews, the hotel has been rated as
            Hotels Recommended by Guests in United Kingdom

            Use Badge

            Hotels nearby
            Warwick Hall Hotel
            3 stars
            41 km

            Best Western Hetland Hall Hotel Reviews

            Guest reviews are submitted by our customers after their stay at Best Western Hetland Hall Hotel

            Average guest rating

            7.0out of 10
            Very good
            Based on 77 reviews

            Individual guest reviews

            • Family with children
              8.8

              Mix up with rooms but staff sorted out no problem. Food was very good (the haggis, turnips and neeps starter was excellent). Rooms were clean and good size. We met up for a family birthday and staff were very good.

              There is no pool anymore.

            • Older travelers
              9.6

              Very comfortable stay. Staff were welcoming, friendly and helpful. Location good for exploring Dumfries and Galloway.

            • Older travelers
              7.4

              The realaxed atmosphere , coal fires, great breakfasts.

            • Older travelers
              5.8

              Nice setting, good character in the original part of building

              The extention part needs a lot of upgrading, the windows do not close properly. When we arrived at 10pm on a cold evening the room had no heating on, there was electric heater in the room but it took some time to get some warmth. Breakfast was just ok. (We speak from experience as we have done B & B for near to 40 years and guests would not stay with us under these conditions.

            • Family with children
              8.0

              It was good value.

              Its a bit dated and parts are very untidy.

            • Older travelers
              7.8

              The staff were excellent and the room was a good size, the food was of a high standard and the staff were first class.

              I found the decor a bit dated and could do with a refresh, the wi fi connection was poor and even in the public area signal was low. The web site stated a pitch and putt area and a play area at the hotel front, while walking I found a few short sticks in the ground with what at one time was a flag and the grass was so long you would have lost a ball in it and could not putt on it the play area was run down and needed attention. The hotel front badly needs re painting, it's a shame as this could be a lovely spot with a little TLC and the will to put things right. The staff deserve a better looking hotel with more customers.

            • Single
              5.8

              The hotel doesn't look as if any decoration has been carried out since I last stayed there about 3 years ago - looking very tired and in need of some investment.

            • Older travelers
              7.8

              Location,service,meals,staff

              Could do with a spruce up,disabled room scruffy and in a bad location

            • Group of friends
              10.0

              Really nice rooms, excellent value for money.

            • Group of friends
              10.0

              Lovely location, easy to find (just off the A75 en route to Dumfries). Plenty of parking. Check-in was smooth - we were a party with many rooms, all arriving at different times, so not a run-of-the-mill check-in. The staff were very helpful and always available. We ate dinner at the hotel which was a reasonable price and tasty and the bar prices weren't as scarey as in some hotels. Most of our rooms were in the extended part of the hotel so the rooms weren't as large as the ones in the main building, but they were clean and comfortable.

              Can't think of anything.

            • Older travelers
              7.4

              The style and decor were perfect for a romantic break and/or well-earned rest. Staff were very friendly and helpful (particularly the night manager who was wonderful in his efforts to sort out the problem we had in the middle of the night) and generally the atmosphere was conducive to a relaxing time. The room was a very good size, pleasantly furnished (though the bed squeaked a bit) and the 'jacuzzi' bath, though old- fashioned, was in full working order and added to our feeling of being indulged. Food, though not particularly exciting, was exceptional value for money.

              We had a major problem with our room in the middle of the second night (a very loud and persistent vibrating hum) which woke us up and made it impossible to stay there. We were eventually moved to another room, but we had lost a lot of sleep and as a result, ended up more exhausted than when we'd arrived - not what you want from a de-stressing romantic break. Although we were treated very well, I was surprised that no discount was offered as compensation; I had to ask for one, and had £10 taken off, as the receptionist said that was all she was authorised to offer on her own! Given the cost of our room, I thought this rather inadequate.

            • Older travelers
              10.0

              Staff were superb. Best value hotel I've stayed at in ages.

            • Older travelers
              7.0

              Grounds,location.Wonderful staircase.Large room. Staff welcoming.

              Flaking paintwork in room,cobwebs on windows.pot holes on entrance road.

            • Older travelers
              4.6

              Young lady on reception was fantastic, breakfast was very good

              I requested twin beds as I was travelling with my mother, we were given a room with double bed. I asked for a room change, when the alternative rooms were shown the lights were not working in one of the rooms. Our bathroom was very dirty, the toilet seat was very battered and worn. There was no hot water on the night of our arrival. The beds were very uncomfortable. Our milk had gone sour. A very unpleasant night. We had pre booked for 2 nights but checked out after one.

            • Couple
              7.8

              Lovely location Friendly staff Comfortable large rooms Lovely bar / outside area Convenient location Lovely breakfast

              Some areas outside were messy (walking around outside near kitchen area). Dining room stair carpet dirty Dinner ok - but not great

            How to reach hotel

            hotel Best Western Hetland Hall Hotel - Dumfries Dumfries location
            Show big map »

            Hotel Address:

            Carrutherstown , Dumfries, United Kingdom, DG1 4JX

            Get directions
            City Center
            • Dumfries
              7.6 mi
            Airports
            • Bus stop
              1000 ft
            Hotel information
            • Check-In:
              from  3 pm
            • Check-Out:
              until  11 am
            • Number of rooms:
              30

            Hotel Awards

            UKHOTEL AWARDSRecommendedDumfriesBest Western Hetland Hall Hotel

            According to guest reviews, the hotel has been rated as
            Hotels Recommended by Guests in United Kingdom

            Use Badge